COURSE DETAILS

What You Will Learn

Crash Course – 90 Days (3Months )

Ideal for Beginners & Quick Job Seekers
• Introduction to Customer Service & Role of a CSR
• Basic Communication Skills (Verbal & Written)
• Professional Etiquette & Grooming
• Customer Handling Techniques
• Conflict Resolution Basics
• Telephone & Email Etiquette
• Basic Interview Preparation
• Role Plays & Real-Life Scenarios

Full Course – 12 Months

Advanced Training for Long-Term Career Growth
• In-Depth Customer Service Concepts
• Customer Relationship Management (CRM) Tools
• Soft Skills & Advanced Communication
• Cultural Sensitivity & Global Service Standards
• Handling Challenging Customers & Situations
• Time Management & Workplace Ethics
• MS Office & Computer Skills for CSR
• Detailed Interview Training & Personality Development
• Internship / Project Work / Live Simulation

Career Opportunities After Course

• Customer Service Executive
• Front Office & Reception Staff
• Call Center / BPO Associate
• Relationship Manager
• Retail / Banking Support Staff
• Helpdesk or Technical Support Agent

Why Choose Us?

• Skill India & NSDC Approved Training Partner
• 100% Job Assistance & Placement Support
• Practical Training with Role Plays & Simulations
• Certified Trainers with Industry Experience
• Focus on Communication, Grooming & Personality
• Smart Classrooms + Online/Offline Learning Options